Privacy policy

Last Updated: July 11, 2026

At Apna Hardware Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or place an order.

By accessing or using www.apnahardwarestore.com, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Company Name (if provided)
  • GST Number (if applicable)

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Shipping details

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify your identity.
  • Process payments securely.
  • Provide customer support.
  • Send order confirmations and shipment tracking updates.
  • Improve our products, services, and website performance.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional offers and updates (where permitted by law or with your consent).

Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials.

Payments are securely processed by trusted third-party payment providers.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Personalize your shopping experience.
  • Measure advertising performance.
  • Enhance website security.

You may disable cookies through your browser settings; however, some features of our website may not function properly.

Analytics & Advertising

We use tools such as Google Analytics, Google Ads, Meta Pixel, and similar technologies to understand website traffic, measure advertising performance, improve user experience, and show relevant advertisements.

These services may use cookies and similar technologies to collect information about your interactions with our website.

Third-Party Service Providers

We may share limited information with trusted third-party service providers, including:

  • Shopify
  • Payment gateways
  • Courier and logistics partners
  • Marketing and advertising platforms
  • Analytics providers
  • Customer support tools

These service providers are authorized to use your information only as necessary to provide services on our behalf.

Marketing Communications

By providing your contact details, you may receive:

  • Order updates
  • Shipping notifications
  • Customer support communications
  • Promotional emails
  • SMS notifications
  • WhatsApp messages
  • New product announcements
  • Exclusive offers

You can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

WhatsApp Communication

By providing your mobile number, you consent to receive order updates, customer support messages, and service-related communications through WhatsApp, SMS, phone calls, or email.

Promotional communications will only be sent where permitted by applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Maintain business records.
  • Meet accounting and legal obligations.
  • Resolve disputes.
  • Enforce our policies.

Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for promotional communications.

To exercise these rights, please contact us using the details below.

Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Cancel fraudulent orders.
  • Suspend or restrict customer accounts involved in suspicious activity.
  • Refuse service where misuse, fraud, or policy violations are reasonably suspected.

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Compliance with Indian Law

This Privacy Policy is governed by the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable.

Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised Last Updated date.

Continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Apna Hardware Store

📧 Email: arihantnishil@gmail.com

📞 Phone / WhatsApp: +91 94290 05629

🌐 Website: https://www.apnahardwarestore.com

📍 Business Address:

Shop No. 52, Kameshwar Estate, Plot No. 3609
Phase IV, GIDC Vatva
Ahmedabad, Gujarat – 382445
India