Refund policy

Last Updated: July 11, 2026

Thank you for shopping with Apna Hardware Store. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

You may request a return only if:

You received a damaged product.
You received the wrong product.
The product has a manufacturing defect.
An item is missing from your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, labels, accessories, manuals, and free gifts (if any).
Have proof of purchase (Order ID or Invoice).

Return requests must be submitted within 7 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse, improper installation, accidental damage, or normal wear and tear.
Products that have been used, installed, or show signs of operation.
Electrical or cordless power tools that have been used, unless a verified manufacturing defect is found.
Products returned without original packaging, labels, or accessories.
Products modified, repaired, or altered by the customer.
Clearance, sale, promotional, or special-order items (unless damaged or incorrectly supplied).
Gift cards (if applicable).

Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, or incomplete:

Contact us within 48 hours of delivery.
Share your Order ID.
Provide clear photos of:
- The product
- The courier label
- The outer packaging
An uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory for claims related to damaged, missing, incorrect, or tampered products.

Claims without a valid unboxing video may not be eligible for approval.

After verification, we will arrange a replacement or refund, wherever applicable.

Return Process

To request a return, email us at arihantnishil@gmail.com with:

Order Number
Full Name
Contact Number
Reason for Return
Photos and unboxing video

Please do not return any product without receiving approval from our support team.

Unauthorized returns may be refused.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

Prepaid order refunds will be processed to the original payment method.
Refunds are generally processed within 5–7 business days after approval.

The actual credit time depends on your bank or payment service provider.

Cash on Delivery (COD) Orders

For eligible COD refunds:

Refunds will be made only through Bank Transfer or UPI.
Customers must provide valid bank account or UPI details for processing.

Cash refunds are not available.

Return Shipping Charges

If the return is approved because of:

Wrong product shipped
Manufacturing defect
Transit damage

Apna Hardware Store will bear the return shipping cost.

For any other approved return request, return shipping charges may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests cannot be guaranteed.

If a shipped order is refused or returned to us, applicable shipping and handling charges may be deducted from the refund, wherever applicable.

Exchange Policy

Exchanges are available only for:

Wrong product received
Manufacturing defects
Transit-damaged products

All exchange requests are subject to stock availability.

Fraud Prevention

To protect both our customers and our business, Apna Hardware Store reserves the right to:

Reject fraudulent or abusive return requests.
Refuse returns where evidence suggests misuse or intentional damage.
Limit or refuse future orders from customers who repeatedly abuse our return policy.